Shipping policy

Shipping Policy

Thank you for shopping with Natasha Guitars UK. We aim to dispatch all orders quickly and securely to ensure your products arrive safely.

Orders are typically processed within 1–2 working days.
Orders placed on weekends or public holidays will be processed on the next working day.
During busy periods, dispatch times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

We offer shipping throughout the United Kingdom using trusted courier services.

Delivery times are estimates and may vary depending on courier performance and location.

We ship to selected international destinations.

Please note:

Delivery times vary by country.
Import duties, customs charges, and local taxes may apply depending on your location.
Customers are responsible for any customs or import fees charged by their country.

We are not responsible for delays caused by customs clearance processes.

Shipping costs are calculated at checkout based on:

Any free shipping promotions will be clearly displayed on the website.

Where available, tracking details will be sent via email once your order has been dispatched.

Please ensure your shipping address is correct before completing your order.

We cannot be held responsible for delays or losses caused by incorrect address information provided by the customer.

If your parcel arrives damaged or appears lost in transit, please contact us as soon as possible at:

Email: sales@natashaguitarsuk.com

Please include your order number and any relevant photos of damage to assist with the claim.

If you have any questions regarding shipping, please contact:

Natasha Guitars UK Ltd
Website: www.natashaguitarsuk.com
Email: sales@natashaguitarsuk.com